Huge Order, but it didn't go through!

Can anyone explain to my why people place large orders or orders at all on your website without the intension to actually pay for it. I am really puzzled why people take the time to place order enter their information and then never pay for it. I had this happened twice in one week. Both times the cards were declined so I politely gave them a call to see what they would like to do rerun or try a different one. What I find really annoying is that why can't they just be honest with you I mean it is costing me money to call them long distance in the first place, one lady I called and a man answered the phone so I said is Sheila there he said just a minute then I heard him talking to a lady and telling her who I was then he comes back on the line and asks for the last name of the person I am looking for and tells me that I have the wrong number doesn't that sound funny to you. I had this happen today also I called a lady last friday she placed a huge order so I wanted to make sure it was legit and her card was declined too she said oh I don't have my purse my husband has it can you call back on Monday, so I did. Called once and she picked up and said you have the wrong number. I dialed it again and her husband answered and handed her the phone so I just asked do you still want your order she said no not at this time. I really didn't know what to say after that. Why place orders and never intend to actually pay for them I really don't understand! Well let me know what you think!!

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